Privacy Policy

Last updated: July 2026

This Privacy Policy describes how Nature Nest (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, place an order, contact us, or otherwise use our services through  https://naturenesthk.com. 

Our store is powered by Shopify, which helps us provide our online shopping experience, process orders, and manage store services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

• Contact details, such as your name, email address, phone number, billing address, and shipping address
• Order information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled
• Payment-related information, such as payment confirmation and transaction details
• Account information, if you create an account with us
• Communication information, including messages you send to our customer support team
• Device and browsing information, such as IP address, browser type, device information, and website usage behavior

We do not directly store your full credit card information. Payments are processed securely by Shopify and/or third-party payment providers.

How We Collect Personal Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or subscribe to our emails
• Automatically when you visit or interact with our website through cookies and similar technologies
• From service providers who help us operate our store
• From business or marketing partners, where permitted by applicable law

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations, shipping updates, and customer service messages
• Provide customer support
• Process returns, refunds, or exchanges
• Improve our website, products, and services
• Personalize your shopping experience
• Send marketing emails or promotional messages, if you have subscribed or given consent
• Detect, prevent, and investigate fraud, abuse, or security issues
• Comply with legal, tax, accounting, and regulatory obligations

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

• Shopify, our ecommerce platform
• Payment processors
• Shipping and fulfillment providers
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• IT, cloud storage, and security service providers
• Legal, tax, or compliance advisors

We may also disclose personal information if required by law, legal process, or to protect our rights, customers, business, or services.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to help us provide our online store, checkout, payment, order management, and related services.

Information you provide through our store may be shared with Shopify and other service providers located in countries outside your place of residence.

For more information about how Shopify handles personal information, you may review Shopify’s own privacy policy.

Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing activities.

These technologies may help us understand how visitors use our website and may allow us or our advertising partners to show more relevant advertisements.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Marketing Communications

If you subscribe to our emails or agree to receive marketing communications, we may send you updates about our products, promotions, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, account, or customer service requests.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is intended for use by adults, parents, or guardians. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

Security and Data Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your personal information
• Withdraw consent for certain processing activities
• Opt out of certain marketing communications
• Opt out of targeted advertising, where applicable

To exercise your rights, please contact us using the contact information below.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by applicable law, we rely on appropriate legal safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@naturenesthk.com.